mlwb's Privacy Policy

Introduction & Scope

mlwb is a secure online betting and casino platform operated for Bangladeshi players. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how mlwb collects, stores, uses, and protects your personal information.

This Policy applies to mlwb's website, mobile version, and all related services. By registering an account, making a deposit, or participating in any game on our platform, you are considered to have accepted the terms of this Privacy Policy.

mlwb collects only necessary information and does not sell or transfer any personal information to third parties without cause. Our goal is to keep your experience safe and transparent.

What Information We Collect

mlwb collects various types of information, coming primarily from three sources: information you provide directly, information collected automatically, and information obtained through the verification process.

Purpose of Using Information

mlwb uses your personal information only for the legitimate purposes listed below. We never use your information for unauthorised purposes or sell it to third parties.

Account Management & Identity Verification

Your information is used to create and manage your account, complete the identity verification (KYC) process, and ensure account security. This is essential for preventing money laundering and protecting the platform from fraud.

Financial Transaction Processing

Your financial information is needed to process your deposit and withdrawal requests via bKash, Nagad, Rocket, or bank transfer. All transactions are secured through SSL encryption.

Customer Service & Support

Your contact information is used to resolve your issues, provide assistance via live chat, and for email support at [email protected].

Ensuring Responsible Gaming

By analysing your gaming activity data, mlwb can identify potentially problematic gaming behaviour and provide support where needed. This is part of our responsible gaming policy.

Service Improvement & Personalisation

By analysing your preferences and playing patterns, we improve the platform experience and present relevant bonuses and offers for you.

Fulfilling Legal & Regulatory Obligations

Information may be retained and disclosed where required to comply with applicable laws, regulatory rules, and court orders.

Disclosure of Information to Third Parties

mlwb does not sell your personal information. However, information may be shared with specific third parties in the following limited circumstances:

• Payment processors: Necessary financial information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions. These partners operate under strict privacy policies.
• Identity verification services: Relevant information may be shared with accredited verification agencies to complete the KYC process.
• IT service providers: Technology partners engaged for platform operations, hosting, and security may have limited access to information — solely for the purpose of providing contracted services.
• Law enforcement authorities: Information may be disclosed in accordance with valid court orders, investigative requirements, or legal obligations.
• Fraud prevention: We may cooperate with relevant authorities to detect and prevent money laundering, fraud, or other illegal activities.

Cookies and Tracking Technologies

mlwb's website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

Types of Cookies

• Essential cookies: These are required for the core functionality of the website — maintaining login sessions, security verification, etc. The platform will not function properly without these cookies.
• Functional cookies: Remember your preferences — such as language settings and previous play history — so you don't have to re-enter the same information repeatedly.
• Analytical cookies: Collect anonymous statistics to understand which parts of the platform are used most, helping to improve the service.
• Security cookies: Used to detect and prevent fraudulent login attempts.

Cookies can be controlled from your browser settings. However, disabling essential cookies may mean that many platform features are no longer available.

Data Security Measures

mlwb applies industry-standard technologies and practices to protect your personal information. Our security framework operates at the following levels:

• SSL/TLS encryption: All data transfers are secured through high-level SSL encryption, making it very difficult for third parties to intercept or read.
• Encryption of stored data: Sensitive information stored in the database is kept in an encrypted state.
• Access control: Only authorised staff may access personal information, and only on a need-to-know basis.
• Regular security testing: Regular security audits are conducted to identify vulnerabilities in the platform.
• Account protection: Two-factor authentication and immediate notification for unusual login attempts are in place.

Data Retention Period

mlwb retains your personal information only for as long as is necessary and legally required. The retention period is determined according to the following policy:

Active Accounts

All information necessary to provide services is retained while your account remains active. When you request account closure, we begin the process of deleting non-essential information.

Retention Due to Legal Obligations

Records of financial transactions, identity verification documents, and gaming history may be required by applicable law to be retained for a defined period. Once that period has passed, the information is securely deleted or anonymised.

Marketing Communications

For promotional emails or notifications, you may unsubscribe at any time. After unsubscribing, we will no longer send marketing communications.

Your Rights

mlwb believes you should have full rights over your own information. You may exercise the following rights:

Right to Access

You may request to know what information we hold about you. Contact us at [email protected] and we will provide the information within the applicable timeframe.

Right to Rectification

If there is incorrect or incomplete information in your profile, you may request that it be corrected. Many details can be updated directly through account settings.

Right to Erasure

You may request deletion of personal information that is not required beyond legal obligations. However, for active accounts, it may not be possible to delete information that is necessary for providing the service.

Right to Object to Processing

You may object to the use of your information for marketing purposes and stop direct marketing communications. We will take the necessary action promptly upon receiving this request.

How to Exercise Your Rights

To exercise any of the above rights, write to [email protected]. Identity confirmation may be required to verify your request.

Protection of Minors

mlwb strictly prohibits anyone under the age of 21 from registering or using the platform. We do not intentionally collect any personal information from minors.

An age verification process is mandatory at registration. If we become aware that a minor has created an account, that account will be closed immediately and the related information will be securely deleted.

If a parent or guardian suspects their child is using this platform, please contact [email protected] immediately.

Policy Changes & Contact

Policy Updates

mlwb reserves the right to amend this Privacy Policy due to business needs, legal changes, or service improvements. In the case of significant changes, we will post a notice on the platform or inform you via your registered email.

The effective date of any amended policy will be noted on this page. Continued use of the platform after a change is considered acceptance of the revised policy.

Contact

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live chat: Available 24/7 through the platform, in Bengali and English